Enhancing revenue while maintaining relationships... the power of
Innovative software that truly Empowers your organization.
CollectionWorks’ Gov-Collect, powered by CWX, is a customized CollectionWorks software product. Software designed specifically for Municipalities help pre-collect your past due accounts before sending them to a collection agency. This enables you to maintain control of your accounts for a longer period insuring their proper handling. Perhaps the best benefit is the realization of a great deal of additional revenue instead of the expense incurred paying collection agency fees. Depending on the size of your organization, our software can be installed in-house or run over the internet.
Features:
Electronic interface to your customer billing system
Electronic updating of customer demographic information
Electronic updating of all customer payments and adjustments
Front end programs assign accounts to appropriate status based on criteria defined by collection manager
Front end programs assign accounts to collectors based on criteria defined by collection manager
Front end programs order letters and emails based on criteria defined by collection manager
Automated programs print letters and sends out email notices
Customer accounts are maintained by department
Customer accounts are sorted by specific status
Customer accounts are queued for proper follow up
Ability to send customer letters to reinforce verbal commitments
Ability to set up payment arrangements and have them tracked
Ability to load delinquent accounts by any criteria to web dialer for either inbound call acceptance or message dispatch to customer
Powerful reporting capabilities by department
Ability to prepare a file to be imported into host system
Automated programs to manage outside collection agencies once in-house efforts are exhausted or deemed unprofitable
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