CW Services

The overall mission of our consultancy division is to provide first-rate practices in collections and portfolio management. This helps an organization realize its vision and significantly impact its financial performance. Deliverables are dependent on each client’s requirements and can vary from implementing a complete system and organization to providing training support for collectors. 

Services are packaged and specific to each client with a typical engagement including the following:

•  Strategic direction and key issues

• o        Review financial, performance and productivity goals

• o        Apply market and best practices

• o        Analyze environmental factors and operations dynamics

• Roles and responsibilities required for key operations staff

• o        Human resources (recruitment, training and coaching)

• o        Process management

• o        Financial and operations control

• o        Portfolio management

•  Capacity planning

• o        Review tools to effectively predict and handle volume

• o        Productivity indicators

• o        Contact enablers

•  Metrics and MIS

• o        Performance and productivity indicators        

• o        Portfolio management

•  The overall outcome for the client is improved productivity, reduced operating expense and a more profitable portfolio.